Tag Archives: rightfax

After upgrading to RightFax FP1 SR4, EFM shows %0 database disk space

You will most probably see this issue when you perform an upgrade to RightFax FP1 SR4. Although the OneText KB claims this is fix, but it is not. Anyway, a workaround for this is to run an SQL script to fix the disk space to 10GB. You really don’t want RightFax to tell you that there is 0% free space as it might stop process even if there is a lot of space in your database.

A caveat of this workaround is, of course, if your database is indeed 0%, RightFax will not know about it. However, if your database administrators have their own monitoring for database space, then this will mitigate the issue.

** NOTE: I am not a DBA admin, use at your OWN RISK ***

 /*WARNING: This version of the Stored Procedure called FreeDBSpace is to eliminate any system
 database calls. It returns only hard coded values to the FaxServer. This will eliminate the ability for the
 server to detect when the database is low on space available. If the database runs out of space
 with this version of FreeDBSpace, RightFax will not respond to low database space. This could result
 in loss of data or data corruption.
 ONLY USE THIS version of FreeDBSpace when you are sure that you have other SQL methods and alerts to protect
 your database from running out of space. */
/* Declare a table variable that we can use to return the result set. */
 declare @Drives table(
 Drive char(1),
 MB_Free int)
INSERT INTO @Drives (Drive, MB_Free) VALUES ('C', 10000)
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Posted by on September 8, 2012 in Windows



Rightfax COM API using VBScript

This is something that you hardly can find on the internet nor off the rightfax vendor site. The main reason is that most of the programming is done by programmers using C or VB.Net or some programming framework. But as an administrator of RightFax servers, sometimes its good that I can fire up vbscripts to automate some reporting on my end. Read the rest of this entry »


Posted by on June 30, 2010 in VBScripts, Windows


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Rightfax stopped sending faxes after rebooting, but could receive fax

A most strange issue occurred the other day with our RightFax.

The voice team did a migration of the PABX from one brand A to another brand C. After the migration, RightFax was tested and confirmed that it could send faxes and receive faxes.  We did not reboot the board server since it was working.

2 weeks later, we did a security patch on the board server and rebooted the server. When it came back up, it could not send any faxes, but incoming faxes continue to work.  So our first thought was the patching, but we have 2 other board servers also patched and reboot but was okay. When we looked at the error the board server was complaining that it could not find any available lines to send faxes out.

A quick call to the voice team and a quick check by one of the engineers confirmed that there was a missing configuration in the PABX settings that did not allow faxes to be sent out from that trunk. What was strange is that it should not have worked at all during the last 2 weeks with this settings. However, after the voice team made and correction, we could immediately send out faxes!

No conclusion could be drawn, I can only theorize that when we switch over to brand C PABX but did not reboot, somehow the RightFax server managed to retain the old connectivity despite a setting that did not allow the trunk to fax out. After the board server was rebooted, the new settings came into force. I can only conclude that with any changes to the PABX that impacts RightFax board servers, its best to reboot or restart the service after the change!

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Posted by on April 13, 2010 in Windows



Needed more Rightfax Database Threads

Recently we are seeing a lot of database timeout errors lasting between 30 secs to1 min on our boardservers. At the same time, on the RightFax servers, we are seeing boardserver pipe instances busy errors also lasting around 30 secs to 1 min. In all cases, there was no service impact and the connectivity recovered after 30 secs to 1 min.

Source: RightFax Server Module
Time: 05/03/2010 11:02:27
ID: 3312
MSD: Marking DocTransport XXXXXXXXX to down with error 231 All pipe instances are busy. [PID:231,TID:88934408]

Source RightFax Server Module
Time: 05/03/2010 10:54:53
ID: 3312
do_checkxmit:: 10:54:53 ID not found [PID:5009304,TID:0]

Source: RightFax DocTransport Module
Time: 05/03/2010 03:05:31
ID: 3322
Err#1: [Microsoft][ODBC SQL Server Driver]Timeout expired [PID:89060792,TID:1]

Source: RightFax DocTransport Module
Computer: xxxxxxx
Time: 03/03/2010 23:32:03
ID: 3322
ServiceThread: Failed to update the Pulse Time. The fax server may determine this DocTransport is down. [PID:2011569275,TID:4649152] Read the rest of this entry »


Posted by on March 5, 2010 in Windows



Rightfax: More channels than needed

Now I am running a project to migration everyone off a branch from a legacy NT fax application to a new Rightfax application I have installed. If you know much about fax applications, it mainly consists of the application and the fax boards. The application is where the accounts and policies are kept and the fax board is where the dialling rules and the connectivity to the PABX or Telco occurs.

Now a weird thing happened in the midst of the project. Dialling into the fax board would random cause “fast busy” or “normal busy” signals. As such, fingers are pointing everywhere, the greatest culprit is my fax board hardware. The branch guys were trying very hard to fault the fax board, but I know very well this could not have been a firmware nor a hardware issue. Of course, I could not dismiss this possibility neither.

Now an interesting pattern emerged from the tests, we could dial successful to the fax board 8 times and then it goes to “fast busy” or “normal busy” signals. The board is an 8 channel E1 board and when I talked to the voice guys, they told me that all 24 channels of the E1 line was connected to the board. Now this doesn’t sound very right isn’t it? Read the rest of this entry »

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Posted by on March 13, 2008 in Windows