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HP Proliant DL380 G6 BIOS issues causing reboots

18 Dec

Recently, we’v been building new DL380G6 and some of them would just reboot for no other reasons. This was finally traced to the BIOS issue for a certain batch of proliant servers. So if your server has a revision earlier than Rev 0S shipped prior to 16 Nov 2009 and server serial number prior to XXX947XXXX, where the 4th characther i the year code and 5th and 6th is the week code of manufacturer, you’ve got the problem.

The good part is that is solvable, the bad part is that the BIOS update needs to be manually done including unplugging the power physically.

Advisory: (Revision) HP ProLiant DL380 G6 Server – Limited Number of Servers Shipped Prior to November 16, 2009 (11/16/2009) and Configured with a System Board with Revision Level Earlier Than Rev 0S May Unexpectedly Reboot

A quick workaround is to change the BIOS profile to “Max Performance” from “Balanced Power and Performance” profile… but didn’t seem to help some of the servers.

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2 Comments

Posted by on December 18, 2009 in Windows

 

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2 responses to “HP Proliant DL380 G6 BIOS issues causing reboots

  1. Lawrance Lee

    January 13, 2010 at 11:26 pm

    There is a range of affected DL380G6 servers which may be affected by the problem described above.

    The only message that is logged by server hardware or HP utilities is in the HP Integrated Lights-Out 2 (iLO 2) Event Log is as follows:

    Server Reset, Server Power Removed, Server Power Restored.

    HP has released an advisor that addresses this issue, and the URL for this advisory can be found here:

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01955503

     
  2. ,e

    July 18, 2012 at 1:00 pm

    thnks

     

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