Well, I opened my big mouth the other day and suggested to my Production manager that we lacked some form of service catalogue, without which our team’s roles and what we are expected to do is totally arbituary. We also spend a lot of time trying to find out if a piece of work should belong to us in the first place!
Anyway, I opened my big mouth and now I have to deliver some sort of service catalogue framework for the managers of the global team to work on and some samples of the services that we as a Windows server team does. Its a good thing that I always have a sample up my sleeves and this list was what we came up with. I have removed some of the list items as they are specific to my organisation and made the list more generic, but its not exhaustive, of course:
Core Infrastructure
- AD services and domain controllers (sometimes this role belongs to someone else)
- DHCP
- WINS
- DFS (root and standalone DFS)
- Print services
- Backup / Restore
- File services (NAS, file servers, etc)
- File replication (e.g. doubletake replication)
- Windows clustering service
- MS Virtual servers
- MS Terminal services
Windows Server Management (i.e. not desktop OS)
- Windows server OS breakfix
- Windows server OS rebuilds and upgrades
- Specific hardware breakfix (HP, IBM, DELL, etc)
- Blade hardware breakfix (HP, IBM, etc)
- Virtual machines breakfix (MSVS, VMWare, etc)
- Server hardware upgrades (disk, memory, etc)
- Hardened servers (or servers in DMZ)
Estate management
- Windows security patch management
- Disaster recovery
- Business Resumption
- Site/Building Power downs
- Job scheduling
Resource Monitoring
- Server health monitoring (e.g. MS MOM, IBM Tivoli, etc)
- Performance monitoring
- Shared network folder space monitoring
- Disk space monitoring on Windows servers
Windows Applications
- MS Exchange
- Faxing applications
- MS Sharepoint service
- MS FTP service
- MS IIS / WWW service
- Citrix services
- Ant-virus services
Others services
- User and groups account management (if its your responsibilities)
- Data area permissioning (again, if its your responsibilities)
- Installation of applications into servers
